Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.
- The MemorialCare Surgical Center Laguna Woods
- Your anesthesiologist
- Your surgeon’s office – his/her fee for performing your surgery.
- Your pathologist – services for tissue specimens removed during surgery requiring further examination.
- An extended home health care service.
What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery. WE ARE UNABLE TO ACCEPT CHECKS.
When should I expect my first bill?
An estimate of your payment to MemorialCare Surgical Center Laguna Woods is given to you prior to your procedure according to your specific insurance plan. Our policy is to collect these fees on your day of service at the time of admission. We will bill you any balance due after your insurance company has paid your claim thereafter. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.
Do you charge interest?
Are we able to set up a payment plan?
We do ask that all balances are paid in full within 60 days. If you encounter problems paying within the 60 days, please contact our office immediately at 949-472-0244 and ask for our collections department.
What is your credit and payment policy?
Unless arrangements are made in advance, full payment is due within 60 days of your surgery. Elective and cosmetic surgery procedures must be paid in full prior to your surgery date.
We strongly encourage you to personally contact your insurance company about your upcoming surgery. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date. You may be penalized by your insurance company if you don’t follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
We will submit insurance claims for you. We may request that your deductible and copay amounts are paid prior to your date of surgery. You will receive information from us regarding the amount to pay.
If you anticipate difficulty in paying your bill within the 60 day period please let us know immediately.